Dear Clients,

We’re always thinking about our clients and figuring out the best way to to offer you best services. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else will be satisfied with our offerings.

Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professionals. Therefore, we may request you to pay a 50% deposit to secure your booking.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking. If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or your deposit will be lost.

Should you miss more that 3 appointments in a row, your account would be blocked automatically and we will require full prepayment for any future services.

Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.